Faq
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for orders over $100. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the continental US. Expedited shipping (2–4 business days) is available at checkout for an additional fee. International shipping may take 10–20 business days depending on customs clearance.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $50. This applies to mice, headphones, and controllers shipped to addresses within the United States.
What is your return policy?
You may return unused items in their original packaging within 30 days of delivery for a full refund. To initiate a return, please email [email protected] with your order number and reason for return. Refunds are processed within 5–7 business days after we receive the item.
Are your products covered by a warranty?
All mice, headphones, and controllers sold on JayaTempo come with a minimum 1-year manufacturer warranty against defects in materials and workmanship. For warranty claims, please contact us at [email protected] with proof of purchase.
Can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package’s progress. If you do not receive this email within 24 hours of placing your order, please check your spam folder or email [email protected] for assistance.
What if my item arrives damaged or defective?
If your product arrives damaged or defective, please contact us within 48 hours of delivery at [email protected]. Include photos of the damage and your order number, and we will arrange a replacement or refund at no extra cost.
Do you sell replacement parts or accessories?
Currently, we only sell complete mice, headphones, and controllers. We do not offer individual replacement parts or accessories. For specific component needs, we recommend contacting the original manufacturer.
How can I contact customer support?
For any questions or concerns, please email [email protected]. Our team typically responds within 24 hours during business days. We are here to help with order inquiries, product questions, or any issues you may encounter.
Is my personal information secure?
Yes, we take data privacy seriously. All personal and payment information is encrypted using SSL technology and stored securely. We do not share your data with third parties except as necessary for order fulfillment and payment processing.