Shipping policy

At JayaTempo, we are committed to delivering your Mice, Headphones, and Controllers in a timely and secure manner. Please review our logistics policy below for details on how we process and ship your orders.

Shipping Method

We offer a single, reliable shipping option: Standard Shipping. This method is applied to all orders placed on our website, regardless of the product type or destination. There are no alternative shipping speeds or premium options available.

Shipping Costs

Standard Shipping is a paid service. There are no free shipping promotions or thresholds for waiving shipping fees. The exact shipping cost will be calculated and displayed at checkout based on your delivery address and the total weight of your order. You will see the final amount before completing your purchase.

Order Processing Time

Orders are processed within 1–2 business days after payment confirmation. Processing occurs Monday through Friday, excluding public holidays. During high-demand periods, processing may take slightly longer, and we will notify you via email if any delays occur.

Estimated Delivery Time

Once your order has been shipped, delivery typically takes 5–10 business days, depending on your location. Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs clearance or carrier delays.

Order Tracking

After your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment. You can use this information to check the status of your delivery at any time.

Shipping Address

Please ensure that your shipping address is accurate and complete at the time of checkout. JayaTempo is not responsible for orders delivered to incorrect addresses provided by the customer. If you need to update your address after placing an order, please contact us immediately at [email protected].

Delivery Issues

If your package arrives damaged or is lost during transit, please reach out to our support team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue. For any shipping-related inquiries, email us at [email protected].

International Shipping

We currently ship to select international destinations. Please note that customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in the shipping cost and are determined by your local customs authority.

For further assistance, please do not hesitate to contact us at [email protected]. We are here to help.