Refund policy
At JayaTempo, we are committed to ensuring your satisfaction with every purchase of Mice, Headphones, and Controllers. Please review our refund policy below for a smooth experience.
Eligibility for Refunds
Refunds are accepted within 30 days of delivery for items that are unused, in original packaging, and in the same condition as received. Proof of purchase (order confirmation or receipt) is required.
Non-Refundable Items
The following items are not eligible for refunds:
- Products damaged due to misuse, neglect, or unauthorized modifications.
- Items without original packaging or missing accessories.
- Software or digital content once opened or downloaded.
- Clearance or final sale items.
Return Process
To initiate a refund, please email us at [email protected] with your order number, item details, and reason for return. We will provide a return shipping address and instructions. You are responsible for return shipping costs unless the item is defective or incorrect.
Refund Timeline
Once we receive and inspect your returned item, we will notify you of the approval or rejection. Approved refunds will be processed within 5-7 business days and credited to your original payment method. Please allow additional time for your bank or payment provider to post the refund.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at [email protected]. We will arrange a replacement or full refund, including return shipping costs.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, email us at [email protected].
Contact Us
For any questions regarding this policy, please reach out via email at [email protected]. We are here to help.