Tracking order

At JayaTempo, we understand how important it is for you to know exactly where your order is once it leaves our warehouse. Below is a clear, step-by-step guide to help you track your Mice, Headphones, or Controllers from the moment your order is placed until it arrives at your doorstep.

Step 1: Order Confirmation & Processing

After you complete your purchase, you will receive an order confirmation email from [email protected] within a few minutes. This email includes your unique order number and a list of the items you purchased. Please allow 1–2 business days for us to process and pack your order. Once your package is handed over to the shipping carrier, we will send you a second email containing your tracking number and a direct link to the carrier’s tracking page.

Step 2: Locating Your Tracking Number

Your tracking number is a unique code (usually a combination of letters and numbers) provided in the shipping confirmation email. It may also appear in your order history if you saved the confirmation page. Keep this number handy—it is the key to monitoring your shipment’s progress.

Step 3: Using a Third-Party Tracking Service

For your convenience, we recommend using a reliable third-party tracking website to monitor your package across multiple carriers. One of the most trusted options is 17Track. Follow these simple steps:

  1. Visit 17Track.net.
  2. Enter your tracking number in the search bar on the homepage.
  3. Click the "Track" button. The system will automatically detect the carrier and display real-time updates, including the current location, transit milestones, and estimated delivery date.

17Track supports over 700 carriers worldwide, making it an excellent choice for international shipments. You can also download their mobile app for push notifications on your phone.

Step 4: What to Do If Tracking Shows No Updates

It is normal for tracking information to take 24–48 hours to appear after the carrier receives the package. If you see no updates after 3 business days, please contact us at [email protected] with your order number. We will investigate with the carrier and provide you with an update within 1 business day.

Step 5: Delivery & Final Confirmation

Once your package is delivered, the tracking status will update to "Delivered." If you do not receive your order within the estimated delivery window, please check with neighbors or your local mailroom. For any issues, reach out to us at [email protected], and we will assist you promptly.

We are committed to making your shopping experience smooth and transparent. Thank you for choosing JayaTempo for your Mice, Headphones, and Controllers!